STORE TERMS AND CONDITIONS. 

 
ORDERING AND DELIVERY

Art Care Solution Limited’s ( will be referred to as WE ) Terms and Conditions apply to all purchases. Art Care Solutions comply with online and distance selling regulations and the consumer rights act 2005.

When you placed the order we accept delivery and invoice addresses as stated in the order. If you make the payment by 3rd party payment methods and delivery address and invoice address information come from the customer’s chosen payment methods Art Care Solution accept the addresses as true and current address. If the customer does not ask for delivery address change within 3 days or until the item(s) dispatched ( whichever comes first) Art Care Solution will not be responsible for item(s) return, re-delivery and the cost and the delays of the process

Under the Consumer Rights Act 2015, you are entitled to cancel order and receive refunds or repairs or replacements within 14 days of order cancellation.

Under the Consumer Rights Act 2015, you have 14 days from receiving your order to change your mind and get a full refund. Please see more details in our RETURNS section.

PROCESSING ORDERS

When confirmation of your order is received, this is to indicate that we have received your order but it does not indicate that we have a contract exists between us. After receiving your order we will check the order details, and if we need we will contact you for more information. Receiving an invoice from us will indicate that your order has been accepted and we have a contract.

We have a right to cancel an order if there was a mistake about pricing, with some reason if we are not able to supply the particular part or a product, the buyers address is not suitable for delivery conditions or we suspected illegal payment methods have been used or the delivery address has not clear street name, number or/and postcode.    In any of the above incidents, we will contact the to buyer explain the situation and seek for a solution before cancelling the order. If the buyer does not accept the price difference or proof of further information about the delivery address or legality of payment we have a right to cancel order. In case of cancellation, we refund the payment in 2 working days or/and as soon as the payment cleared in our account. We are not responsible of the customers chosen payment method’s refund process. In some cases the third party payment companies such as PayPal, Credit Card Companies, Amazon etc. might hold the funds before release to buyer account. In the case of this we will provide any available refund document, screenshot, statement to the buyer to help them in the process when we asked.

DISPATCHING ORDERS

Most of our products will be dispatch directly from the manufacturers in three working days unless it is agreed differently. Delivery time is stated in the description part of each item listing. The items made to order or personalised will take longer but it will be agreed with the customer beforehand.

If you need any item urgently, we advise to contact us before purchasing. If we confirm the delivery time we will ask you to purchase.

DELIVERY & RETURNS

All our products include free delivery to any UK mainland addresses  (exclusions apply )

Please be aware we use third party delivery and transport companies for all of our deliveries. Therefore, our customers’ need to be aware that the delivery companies have their own terms and conditions and we have only a certain amount of control over  their process.

In case of big item’s pallet deliveries we will inform the customer delivery date ( unfortunately there is no way to give exact time of the day)  In the event of customer not being at the delivery address to accept delivery if it is possible item will be taken back to delivery companies local depot try again (second attempt) following working day.  The delivery company will charge us for second attempt to delivery which we will charge to the customer. In the case of items coming directly from outside of the UK cannot be taken back therefor they have to be unloaded to the delivery address stated in the order. In this event, we do not accept any responsibility for the damage can be come to un-attendant item. To avoid any extra charge and delay your order, as a customer you accept that. On delivery date  ‘you will have to be at delivery address to receive your order and sign collection documents. You are also responsible of carrying the items in, removing the packaging and disposing pallet(s) and packaging.

IN THE CASE OF RECEIVING DAMAGED ITEMS

The items heavier than 20kg and in one box might need to be delivered on pallet. Please be aware due to health and safety reasons, pallet delivery drivers will not carry anything for you. Their responsibility is to bring the pallet as close as possible to your door. If you have a stairs, or not any exit to the main road they have no responsibility to bring/carry  your item into your premises. Please be aware, opening the packages, carrying the staff in your promises and disposing the pallet and the wrapping is customer’s responsibility. Also, please note pallet delivery companies usually deliver by a big track which might create some difficulties to drive in some narrow places.

If you see that the pallet’s packing does not look right or clearly some damage has been done or the driver/ carrier drop the item while unloading it you can refuse the accept the delivery. If you decide to or convince by the delivery person to accept it, Please take as many photos as possible and if you decide to take the package please sign with the note – packaging does not look ok, most likely the item is damaged, awaiting inspection-  and contact us immediately.

If you don’t bring the case to us immediately, it will be very difficult or almost impossible to prove the incident. We will offer the customer a refund or replacement and process accordingly. We can only sent refund or the replacement once we have received items and confirmed any damage.

FAULTY ITEMS OR WRONG ITEM RECEIVED

In the event of an item becoming faulty, the Consumer Rights Act 2015 applies. If within warranty, we’ll probably need to get the item back to us to fix or replace it. A replacement or the refund only can only be sent once we have confirmed the fault.

In the event of wrong item sent, we will arrange collection and replace the item or refund customer’s payment in 2 days after receiving the item back.

RETURNING ORDERS

If a customer wish to return all or part of the  purchased from our online shop or any other third party online marketing platform, can do in 14 days after the item received UNDER THE CONSUMER RIGHT ACT 2015. Unfortunately we will not be able to accept returns for ‘customised and/or make to order items except item is being faulty or damaged during delivery. If it is the case, customer needs to proof of the damage or the fault  by taking photos, videos or any other reasonable but necessarily methods. If it is the case we will arrange collection of the item but customer will help to get the item in collectable state, be at the premises on given delivery day.

If a customer decided to return item with any reason except the ones explained above, they need to confirm return address with us ( as we might have different delivery address for the different size/type items) and arrange their own delivery with their own expense,  and be responsible until the item received by us in original packaging and in good conditions. To issue the refund we must receive the items in good if it is possible resaleable condition within 20 calendar days of receipt.

In the case of exchange we will quote customer the cost of exchange included delivery, return delivery and start to process after conditions accepted in written and if there is any settle the areas in payments.

THE OTHER CONDITIONS WHERE RETURN IS NOT ACCEPTABLE

In event of item seen and collected by the customer from our premises.

 Items where our product description says, “This item is made to order”

Items sold as a second hand by the first buyer.

Items cannot be re-sold due to hygiene and health and safety reasons.

Items became unusable due to costumer’s fault, misuse and neglect.

Please note, we will do our best to come an agreement and help in any way possible to find a solution which is suitable and cause minimum lost  for both sides. We also believe our customers can have unique problems or reasons to require for refund or return therefor we will treat each request accordingly.

 

PRIVACY POLICY

Our customer’s privacy is very important to us. We will never disclose any of your information except sharing your only necessarily contact details with the delivery companies and your some specific needs to manufacture your -make to order- orders. We might need to ask you some more information to fulfil your order or get better directions for delivery.

Any credit card or bank account details never will be saved or stored by us.

WARRANTY and WARRANTY EXCEPTIONS

Our general warranty covers is 12 months from the delivery date. Some items might have extended warranty for their part or for the whole product supplied by the manufacturer. Warranty terms will be stated either on the invoice or order forms.

Warranty terms are valid only, the product installed by the instructions given in the  manual for that product and not any modifications made by third parties or by using third partied parts.

Exception of our Warranty terms explained below.

Warranty terms for a faulty item: We will ask you to proof of purchase. It will be helpful to keep a copy of your invoice.

We need to identified and proof of the fault. We might need ask customer to supply us with photos, videos etc. to understand if the item is faulty or it has failed do to misuse.

The Consumer Rights Act 2015 applies if a fault occurs within 14 calendar days of delivery, and that item can be returned for a choice of a refund, repair or replacement. From 14 days to 6 months from delivery, any faulty item can be returned for a repair or replacement so long as the fault lies with the product rather than any misuse. If we have already repaired or replaced and the item becomes faulty again, then you can claim a refund or a price reduction should you wish to keep the item. After six months, the onus is on the customer to “prove” that the product is faulty. In any case, if we cannot agree on the cause of the fault, we may wish to obtain a second opinion – for example, from the manufacturer or an independent expert. Where an independent expert is to be used we will seek to agree to this in writing with the customer.

A customer cannot ask refund or exchange for the items listed with their fault, or defect and sold  in sale, discounted price due to its fault which was clearly stated, when a customer purchased the item in person or by an agent where examination taken place.

A costumer cannot claim for

*damage they cause or if they simply change their mind about wanting the goods,

*purpose-custom  made and personalised items.

*for faults that appear as a result of fair wear and tear and misuse.

The warranty will not affect your statutory rights.