SHIPMENT AND ORDERING POLICY.
ORDERING AND DELIVERY
Art Care Solution Limited’s (will be referred to as WE ) Terms and Conditions apply to all purchases. Art Care Solutions comply with online and distance selling regulations and the consumer rights act 2005.
When you placed the order, we accept delivery and invoice addresses as stated in the order. If you make the payment by 3rd party payment methods and delivery address and invoice address information, come from the customer’s chosen payment methods Art Care Solutions, accept the addresses as true and current address. If the customer does not ask for delivery address change within 3 days or until the item(s) dispatched (whichever comes first) Art Care Solution will not be responsible for item(s) return, re-delivery and the cost and the delays of the process.
PROCESSING ORDERS
When confirmation of your order is received, this is to indicate that we have received your order, but it does not indicate that we have a contract exists between us. After receiving your order, we will check the order details, and if we need, we will contact you for more information. Receiving an invoice from us will indicate that your order has been accepted and we have a contract.
We have a right to cancel an order if there was a mistake about pricing, with some reasons if we are not able to supply a particular part or a product, the buyer’s address is not suitable for delivery conditions or we suspected illegal payment methods have been used or the delivery address has not a street name, number or/and postcode. In any of the above incidents, we will contact the buyer explain the situation and seek for a solution before cancelling the order. If the buyer does not accept the price difference or proof of further information about the delivery address or legality of payment, we have a right to cancel the order. In case of cancellation, we refund the payment in 2 working days or/and as soon as the payment cleared in our account. We are not responsible of the customers chosen payment method’s refund process. In some cases, the third-party payment companies such as PayPal, Credit Card Companies, Amazon etc. might hold the funds before release to buyer account. In the case of this we will provide any available refund document, screenshot, statement to the buyer to help them in the process when we asked.
DISPATCHING ORDERS
Most of our products will be dispatch directly from the manufacturers in 3 to 40 working days unless it is agreed differently. Delivery time is stated in the description part of each item listing. The items made to order or personalised will take longer but it will be agreed with the customer beforehand.
If you need any item urgently, we advise to contact us before purchasing. If we confirm your requested delivery time, we will advise you to go ahead with the purchase.
DELIVERY AND RECEIVING ORDERS
All our products include free delivery to any UK mainland addresses (exclusions apply)
Please be aware we use third party delivery and transport companies for all our deliveries. Therefore, our customers’ need to be aware that the delivery companies have their own terms and conditions and we have only a certain amount of control over their process.
In case of pallet deliveries for the big and/or heavy items, we will inform the customer with delivery date (unfortunately there is no way to give exact time of the day) In the event of customer not being at the delivery address to accept delivery. if it is possible item will be taken back to delivery companies local depot try again (second attempt) following working day. The delivery company will charge us for second attempt to delivery which we will charge to the customer. In the case of items coming directly from outside of the UK cannot be taken back therefor they have to be unloaded to the delivery address stated in the order. In this event, we do not accept any responsibility for the damage can be come to un-attendant item. To avoid any extra charge and delay your order, as a customer you accept that. On delivery date ‘you will have to be at delivery address to receive your order and sign collection documents. You are also responsible of carrying the items in, removing the packaging and disposing pallet(s) and packaging.
The items heavier than 20kg and in one box might need to be delivered on pallet. Please be aware due to health and safety reasons, pallet delivery drivers will not carry anything for you. Their responsibility is to bring the pallet as close as possible to your door. If you have stairs, or not any exit to the main road they have no responsibility to bring/carry your item into your premises. Please be aware, opening the packages, carrying the staff in your promises and disposing the pallet and the wrapping is customer’s responsibility. Also, please note pallet delivery companies usually deliver by a big track which might create some difficulties to drive in some narrow places.
IN THE CASE OF RECEIVING DAMAGED ITEMS
If you see that the pallet’s packing does not look right or clearly some damage has been done or the driver/ carrier, drop the item while unloading it, you can refuse the accept the delivery. If you decide to or convince by the delivery person to accept it, please take as many photos as possible and if you decide to take the package, please ONLY sign with the note such as – packaging does not look ok, most likely the item is damaged, awaiting inspection- and contact us immediately.
If you don’t bring the case to us immediately, it will be very difficult or almost impossible to prove the incident. We will offer our customers a refund or replacement and process accordingly. We can only send refund or the replacement once we have received items and/or confirmed any damage.
FAULTY ITEMS OR WRONG ITEM RECEIVED
In the event of an item becoming faulty, the Consumer Rights Act 2015 applies. If within warranty, we’ll probably need to get the item back to us to fix or replace it. A replacement or the refund only can be sent once we have confirmed the fault.
In the event of wrong item sent, we will arrange collection and replace the item or refund customer’s payment in 2 days after receiving the item back.
