WARRANTY and WARRANTY EXCEPTIONS
Our general warranty covers minimum 12 months from the delivery date.
Most of items might have extended warranty for their part or for the whole product supplied by the manufacturer. Warranty terms will be stated either on the invoice or order forms.
Warranty terms are valid only, when the product installed by the instructions given in the manual for that product, used in right electricity current/power, and not any modifications made by third parties or by using third partied parts.
Exception of our Warranty terms explained below.
Warranty terms for a faulty item: We will ask you to proof of purchase. It will be helpful to keep a copy of your invoice.
We need to identify the fault. We might need ask customer to supply us with photos, videos etc. to understand if the item is faulty or it has failed do to misuse.
The Consumer Rights Act 2015 applies if a fault occurs within 14 calendar days of delivery, and that item can be returned for a choice of a refund, repair or replacement. From 14 days to 6 months from delivery, any faulty item can be returned for a repair or replacement so long as the fault lies with the product rather than any misuse. If we have already repaired or replaced and the item becomes faulty again, then you can claim a refund, or a price reduction should you wish to keep the item. After six months, the onus is on the customer to “prove” that the product is faulty. In any case, if we cannot agree on the cause of the fault, we may wish to obtain a second opinion – for example, from the manufacturer or an independent expert. Where an independent expert is to be used, we will seek to agree to this in writing with the customer.
A customer cannot ask refund or exchange for the items listed with their fault, or defect and sold in sale, discounted price due to its imperfection which was clearly stated, when a customer purchased the item in person or by an agent where examination taken place.
A costumer cannot claim for
*Damage they cause or if they simply change their mind about wanting the goods,
*Purpose-custom made and personalised items.
*For faults that appear because of fair wear and tear and misuse.
The warranty will not affect your statutory rights.
